Client Testimonials


"Ladbrokes determined in mid-2012 that an overhaul of its FM supply chain was required, driven both by impending contract expiries and a tangible dissatisfaction with what were seen as inherent inefficiencies.

Tony worked seamlessly with the project team from the outset, initially producing a concise and perceptive business case for a full market tender encompassing some 2300 sites and the full range of hard and soft services. The business case was signed off in the knowledge that the anticipated business benefits alone justified the project proceeding; however, there was a realistic conservatism with regard to potential savings, as the FM team had already worked hard to ensure that value was being achieved.

Tony was asked to work within a timeline that many in his position would have considered too challenging but his experience, quality of process/IP and enthusiasm gave us confidence from day one that he would deliver. And deliver he did – not only in terms of a far more efficient supply chain structure that enabled all the promised business benefits to be realised, but also in respect of savings achieved that were far in excess of even the most confident of predictions.

We have no doubt that the manner in which the project was delivered was largely down to the expertise that Tony brought to the table. He made a hugely complex and challenging project both enjoyable and educational, and we would have no hesitation in working with him again or, indeed, in recommending him to other organisations with similar requirements."

Nick Eshelby - Director of Property Services and Facilities, Ladbrokes


"Colt engaged Edifice in Autumn 2011, initially to assist in the development of tender documents for the outsourcing of hard and soft services across 15 countries in EMEA. The project was delivered by Tony Angel, Edifice's owner and managing director, and it soon became apparent that Tony's knowledge and expertise with regard to pan-European outsourcing would be invaluable in delivering what was intended to be a far-reaching FM transformation.

Edifice was therefore further engaged to assist in managing the tender process on Colt's behalf. It was a complex project encompassing offices and locations containing data centres/critical environments, but Tony's expertise coupled with Edifice's suite of documents, processes and IP ensured that it was professional, thoroughly enjoyable and ultimately successful. All of our objectives - to identify a partner which would enable Colt to move from circa 300 suppliers to a single source solution, to enhance the quality of service delivery through clearly-defined SLA's, and to ensure that we achieved the right cultural fit with our selected partner - were met; we were also able to identify savings opportunities and efficiencies through the process.

Edifice proved it's worth as a "trusted adviser" throughout the project and we would recommend the company to any organisation seeking assistance in the area of outsourcing, particularly projects that span national borders. A strong network across Europe and good market knowledge added to the core competencies we required and Tony managed to steer us through the process with both professionalism and, at times, a much-appreciated sense of humour."

Helen Playle - Manager, Facilities and Workplace for Colt Technology Services

Iron Mountain

"Edifice has been working closely with Iron Mountain's internal FM team since 2006, firstly in assisting us in our dealings with the incumbent supplier; secondly, in helping us to develop a facilities strategy for both management and service provision; and finally, in providing full support through the implementation phase of the project.

Edifice's market knowledge, systems expertise and general understanding & experience of the tender process proved to be invaluable.

By adopting an intelligent and collaborative approach, Edifice has significantly improved the quality of our facilities services, whilst also delivering annual cost savings in excess of 15%."

Wil Boemen - Head of Facilities, Iron Mountain


"Microsoft Real Estate and Facilities embarked some time ago on an EMEA-wide programme in order to harmonise its approach to FM across geographic boundaries; establish common service levels whilst enhancing the quality of service provision; and generate savings through the professional tender of facilities services using common documentation and process.

Throughout the project, Edifice has played a major role in the project delivery team. The company has proved itself to be adept in dealing with the various cross-border issues that inevitably arise, and has shown a thorough understanding of the outsourcing process and the supply market, both domestically and abroad. The entire project has been managed at director level, and the expertise brought to bear has been a constant source of value to Microsoft."

Brian Collins - Area Portfolio Manager, Microsoft RE&F

Cable and Wireless

"Cable and Wireless has developed a long-term relationship with Edifice and they have now completed three major consultancy projects with us since 1998.

They have shown a consistent level of professionalism, and have managed to operate within a dynamic business environment with all the changes that entails.

Edifice has proven its ability to innovate and has developed comprehensive supplier performance measurement systems on our behalf. Whilst those systems place the onus of measurement on third parties and not on Cable & Wireless, Edifice continues to support us in terms of monitoring and audit activities."

John Barrott - Director of Facilities, Cable & Wireless Global

Canada Life

"Canada Life asked Edifice to carry out a full audit and review of FM operations in both main and branch offices. They were asked to consider a raft of management processes in addition to the procurement and quality of the full range of facilities services.

From the start, the project was led at director level, and the consulting team ensured that they spent as much time with our staff as was necessary in order to form an accurate view of the business and its needs.

Edifice's report was concise and objective, and the information it contained was backed up by carefully collated data. We are now determining our strategy for FM in the light of their findings."

John Garlick - Head of Property, Canada Life Limited

Global Marine

"Edifice offers our business a flexible and tailored solution, which is fully aligned to our specific business needs and is sensitive to the culture of our organisation.

They have shown a consistent level of professionalism, and have managed to operate within a dynamic business environment with all the changes that entails.

We now have the structure and delivery mechanism that the business requires and I would not hesitate in recommending Edifice further."

Liz Dow, general manager, Global Marine Systems